Schools & Education Institution
Product and Sales Information
- What is your VAT number?
- What is the difference between the Totem and Savvy bags?
- Which stores stock Totem bags?
- Are there any additional accessories available for the bags?
- Can the bags be used for purposes other than school?
- How should my child pack their bag for optimal ergonomics?
General Information
- Where can I find Savvy Bags? (Important Update)
- Any other questions?
- Are the materials used in the bags environmentally friendly?
- Do you have any community outreach or charitable initiatives?
- How do I make a complaint?
- How is my personal information protected when I place an order?
Ordering and Delivery
- Can my delivery address be changed?
- Can I use a promotional code?
- I have made a duplicate order, what do I do?
- Can I make changes or cancel my order once my order has been confirmed?
- The product I received does not correspond with the I ordered, what should I do?
- Can I track my shipment?
About our Guarantee
Refunds, Returns and Repairs
- How long does the repair process take?
- What should I do if my bag needs repair?
- Do I need to pay a delivery charge to send an item back?
- How do I get a refund for my order?
- Can I return my item to a store?
- Where can I find my refund status?