Can I track my shipment?

Absolutely! Once your order is processed and shipped, you will receive a shipment confirmation email that includes a tracking number. You can use this number to monitor the progress of your package.

1. Through Our Website: Simply navigate to the "Track my order" section in the footer of our website and insert your order number or tracking number you'd like to track. Please refer to order tracking page link: https://totembags.co.za/a/track.

2. Directly with the Carrier: By using the provided tracking number, you can visit the carrier's official website (e.g., Courier Guy or Internet Express) and enter the tracking number in their designated tracking section to view the current status and location of your package.

3. Via Our Customer Service: If you're having trouble tracking your package or need more detailed information, our customer service team is always here to help - https://support.totembags.co.za/hc/en-us/requests/new. Simply reach out with your order number, and we'll provide you with the most up-to-date information about your shipment.

Tracking information may take 24-48 hours to update in the system once your order is dispatched from our warehouse. If you don't see any updates after this time, please contact our customer service for assistance.