We're sorry to hear that you're not satisfied with your experience. We value all feedback and are committed to addressing any concerns our customers may have.
The fastest way to address any issues is by reaching out to our customer service team. You can contact them via our support link: https://support.totembags.co.za/hc/en-us/requests/new.
Please provide as much detail as possible when making your complaint, including any order numbers, dates, and specific incidents. This will help us address your concerns more efficiently. We aim to acknowledge all complaints within 24-48 hours and will work diligently to resolve the matter as soon as possible.
Your satisfaction is paramount to us, and we appreciate your patience and understanding.