If you're returning an item due to a mistake on our part, such as receiving a defective product or the wrong item, we will cover the return shipping costs. In such cases, please contact our customer service team who will assist with generating a shipping label.
However, if you're returning an item for reasons unrelated to an error on our part (e.g., changed your mind or ordered the wrong product), shipping costs will be for your account. Always use a trackable shipping service to ensure your return reaches us without issues.
We recommend contacting our customer service team for specifics regarding your situation - https://support.totembags.co.za/hc/en-us/requests/new.