How do I claim my guarantee?

Good news! We’re sure we can help.

If you've bought your Totem swag in-store, the best thing to do is to get in touch with the retailer. Rest assured that we approved them for a reason, so they’ll know exactly how to help.

Simply contact the store in question directly at a time that’s most convenient to you and request a Totem repair. You’ll have to take your proof of purchase and/or registration details along with you when taking your product in.

If you do not have a proof of purchase or confirmation of your guaranteed registration, click here

Online return submissions are super simple; we just need a few things from you to get the ball rolling. 

All you need to do is complete our online claim form and attach the below required supporting pics.

• One photo of the whole bag
• One photos displaying the problem
• One photo of the production code (found inside the bag)
• Proof of purchase or email confirmation of your guarantee’s registration

Photo examples below:

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Online Claim Form

To submit a claim form simply scroll down to the bottom of the article and click on Submit a request

Next step is to select Repair Claim: