The duration of the repair process can vary based on the nature and extent of the damage, as well as our current repair workload. On average, once we receive your bag, the repair process typically takes between 3-4 weeks.
However, during peak times or for more complex repairs, it might take a bit longer. We understand the importance of getting your bag back to you promptly and will always do our best to ensure a swift turnaround.
We recommend contacting our customer service team for a more precise estimate based on your specific situation - https://support.totembags.co.za/hc/en-us/requests/new.