Firstly, we’d like to salute your Totem bag for supporting your journey above and beyond the guarantee period. But this does mean that we are not able to repair or replace the bag under the original terms of the guarantee.
Fortunately, that’s the bad news out of the way, because, as a loyal Totem customer, we’d like to offer you a discount on your next purchase. To qualify, simply send us a picture of your out-of-guarantee Totem bag along with a screenshot of your order confirmation (which was sent via email upon purchase) and we’ll get back to you with a figure.
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