What is your return policy?

REFUND AND RETURNS:

If we are unable to deliver your product within the 30 days of your receipt of an Order Confirmation, we will notify you in writing and you will be entitled to the full refund within 30 days of your receipt of such written notification.

The refund will be made to the original payment method. In terms of the Consumer Protect Act 68 of 2008 ("CPA"), if any products delivered by us are not of the type and quality or description specified on the Site, you may, within 10 business days of delivery, return these products (at our own risk and expense) in exchange for a full refund.

If you receive any product which:

1. Contains any defects, failures, hazards or are otherwise unsafe (as defined by section 53 of the CPA); and/or

2. Do not comply with section 55 and 56 of the CPA (for example, they are not defect-free, of a good quality or reasonably suitable for the purpose of which they are generally intended).

You may decide, within 6 months from the date of delivery, to return these Products to us, or have them replaced or repaired by us at our own risk and expenses and without penalty.

COOLING OFF PERIOD:

You will be entitled to cancel your order, without reason and without penalty in term of the Electronic Communication and Transaction Act 25 of 2002 ("ECTA")

1. Within 7 days after your receipt of the Product; or

2. Within 7 days after your receipt of an (Updated) Order Confirmation.

You will be required to pay the direct cost of returning the product to us if returning in terms of the cooling off period.

If you cancel the order in terms of cooling off period, you will be entitled to a full refund, which we will pay within 30 days of the date of cancellation, with the refund being made to the original payment method. The goods must be unused and in their original packaging.

REQUIREMENTS TO BE ELIGIBLE FOR A REFUND:

Goods will be eligible for a refund on the following conditions:

1. it is undamaged and unused, with the original tags still attached.

2. it is in the original packaging, which must be undamaged and in its original condition.

3. it is not missing any accessories.

4. it is not listed in products not eligible for return.

5. we can only refund, or exchange items bought directly from us on our website. Item(s) purchased at any other store (including resellers) do not apply.

RETURN PROCESS TIMEFRAME

Please allow 14 business days for us to process your return. Please note that credit card companies vary on the time it takes for credit to appear on their customer’s records.

Note: This is a summarized version of the provided policy, capturing the key points. Always refer to the complete Terms and Conditions for detailed information - https://totembags.co.za/pages/terms-conditions