Once we receive and inspect the returned item, please allow up to 14 business days for the refund to be processed. After the refund is approved, the funds will be credited back to your original payment method. Please note that credit card companies vary on the time it takes for credit to appear on their customer’s records.
If there are still concerns, feel free to reach out to our customer service team, and we'll be happy to assist you. Please refer to the link to get in touch with our Customer Service team: https://support.totembags.co.za/hc/en-us/requests/new.