I’ve hit a snag. Can I get my bag repaired?

To see if your bag qualifies for cover, please choose the situation below that best applies to you:

My bag is older than three years Click here

My bag is three years old or less, but I haven’t registered it and I don’t have the slip Click here

My bag is three years old or less and I have my slip/registered it – we can help

If you've bought your Totem swag in-store, the best thing to do is to get in touch with the retailer. Rest assured that we approved them for a reason, so they’ll know exactly how to help.

Simply contact the store in question directly at a time that’s most convenient to you and request a Totem repair. You’ll have to take your proof of purchase and/or registration details along with you when taking your product in, so see if you can track these numbers down in advance.

Online return submissions are super simple; we just need a few things from you to get the ball rolling. 

All you need to do is complete our online claim form and attach the below required supporting pics.

• • A few photos displaying the problem
  • One photo of the production code (found inside the bag)
  • Proof of purchase or email confirmation of your guarantee’s registration

Photo examples below:

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Online Claim Form

To submit a claim form simply scroll down to the bottom of the article and click on Submit a request

Next step is to select Repair Claim: