I need a VAT invoice, how do I obtain one?

Certainly! We understand the importance of VAT invoices for many of our customers, especially businesses and professionals. Here's how you can obtain one:

1. Request through Customer Service: Please contact our customer service team - https://support.totembags.co.za/hc/en-us/requests/new. Provide them with the relevant order details, and they will assist in generating and sending you the VAT invoice. You can reach them via email or our support platform.

2. Special Instructions at Checkout: During the checkout process, there is a section 'Add a note to your order'. You can specify your request for a VAT invoice there, and our team will ensure you receive one with your order confirmation. Remember to always provide accurate billing details, including your VAT registration number if applicable, to ensure that the VAT invoice is correctly generated. If you encounter any issues or discrepancies with your VAT invoice, please reach out to us, and we'll be happy to assist further.