How long does it typically take to get a response from customer service?

Our customer service team is committed to providing timely and efficient assistance. For queries submitted via email (info@totembags.co.za) or via a support ticket (https://support.totembags.co.za/hc/en-us/requests/new), our goal is to respond within 48 hours. However, during peak times or holidays, it may take up to 72 hours.

Please note that the above timelines are general estimates. Actual response times might vary based on the volume of inquiries and the nature of the specific issue. Rest assured, our team works diligently to address all concerns as quickly as possible, and we appreciate your patience and understanding.