We take immense pride in ensuring that the information presented on our website, including product prices and descriptions, is as accurate as possible. Here's how we maintain our standards:
- Regular Updates: Our team frequently reviews and updates the product listings to reflect the most current information and prices. Any changes in product specifications, features, or prices are promptly reflected on our website.
- Quality Control: Before any product information goes live, it undergoes a rigorous verification process. Our team members cross-check the details to ensure accuracy.
- Feedback Mechanism: We value feedback from our customers. If any discrepancies or errors are spotted, we encourage our customers to bring them to our attention so we can rectify them promptly.
- Transparent Pricing: We have a transparent pricing policy. There are no hidden fees or charges. The price you see is the price you pay, excluding any applicable shipping charges or taxes, which are clearly mentioned at the checkout. However, as with any retail platform, there might be very rare instances where an error could occur, be it a typographical error or a mismatch in product images. In such cases, we act swiftly to correct the mistake and inform our customers.
Please always ensure to read the product description carefully before making a purchase and feel free to reach out to our customer service team (https://support.totembags.co.za/hc/en-us/requests/new) if you have any queries or concerns. We're here to help!