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Activity overview

Latest activity by Support
  • Support created an article,

    What is your warranty policy and the difference between the Totem and Savvy warranty?

    All of our bags come with a warranty. We stand by the quality and craftsmanship of our products and are committed to ensuring our customers are satisfied with their purchases.OVERVIEW OF WARRANTY: ...

  • Support created an article,

    What is the difference between the Totem and Savvy bags?

    Please refer to the comparison tables below for information on our School bags & backpacks as well as our Trolley bags for Totem and Savvy:

  • Support created an article,

    Do you offer discounts for bulk purchases, such as for schools or institutions?

    Yes, we offer special discounts for bulk purchases. If you're interested in placing a large order for a school or institution, please contact our sales team for more information on pricing and logi...

  • Support created an article,

    What are your Terms and Conditions?

    For a comprehensive overview of our terms and conditions, we always recommend referring directly to our "Terms and Conditions" page on our website - ...

  • Support created an article,

    Any other questions?

    We've covered a wide range of frequently asked questions in the various sections of our help centre, but if you have any other questions or concerns that haven't been addressed, we're here to help!...

  • Support created an article,

    How do I make a complaint?

    We're sorry to hear that you're not satisfied with your experience. We value all feedback and are committed to addressing any concerns our customers may have.   The fastest way to address any issu...

  • Support created an article,

    Which stores stock Totem/ Savvy bags?

    To find stores that stock Totem/Savvy bags, we recommend visiting our "Resellers Page" on our official website - There, you'll find a comprehensive list of ...

  • Support created an article,

    I need a VAT invoice, how do I obtain one?

    Certainly! We understand the importance of VAT invoices for many of our customers, especially businesses and professionals. Here's how you can obtain one: 1. Request through Customer Service: Plea...

  • Support created an article,

    Do you have any community outreach or charitable initiatives?

    Absolutely! We believe in giving back to the community and making a positive impact. Here's an overview of our community outreach and charitable initiatives: 1. Educational Support: Recognizing th...

  • Support created an article,

    What measures do you take to ensure ethical manufacturing?

    Ensuring ethical manufacturing is a core value for our company. Our Fairware and I-REC certificates are testament to our commitment to ethical manufacturing. Here are the measures we take to uphold...